Customer Help

Eclipse Technology is pleased to be able to offer a virtual online store that gives customers the option of ordering online from the comfort of their own homes.

We are a small friendly company  that tries to keep up to date with all the products we carry. We are constantly adding new and improved products to our selection. If there is a product you need and it's not listed, please feel free to contact us.  We have a large variety of suppliers that we deal with and can usually source whatever you're after.

If you have any questions please take a look at  the categories below to  find the answers to the most common questions.   If you can't find an answer to your question, please don't hesitate to give us a call or drop us an email.

 

Placing an Order

Using the Shopping Cart Feature:

Once you have found the item click on the "add to cart" button on the product page to place it into your shopping cart.

You will then have the option of finalizing your transaction or returning to our site to browse other products. At any time you can choose "Shopping Cart" from the menu on the left and you will be brought back to the items in your basket.

You will be given the option to pay by either Cheque or to complete your order by Credit Card.

Please note that the Price of items listed on our website is for Internet Shopping Only. These items are NOT available for Collection. If you wish to telephone us with your order then you can do so on 01727 769399. Orders placed by phone will be priced in accordance to our retail price list. CLICK HERE to Download Price list.

Credit Card Order by Phone or Fax:

If you are a bit wary about placing your credit card information on the internet, you are welcome to give us a call or fax us with your information. Call us on 01727 769399 or fax us on 01727 769399 . Please click below for the fax form fill it in and fax it to us to place your order.

Fax  Order Form

 

Payments Accepted

Credit Card - Visa and MasterCard only. Details are collected using an SSL secured server. 

Please Note: When paying by credit card we will only ship to the billing address of the card. This is an added security measure to protect all our customers from internet fraud. All charges will be put through in Pounds Sterling.

Money Order / Certified Cheque - If you select this payment method, you will be asked to send (by post) your choice of a Money Order or a Cheque to our location. Our mailing address will be provided to you via email if you select this option.

*Please make all payments payable to "Eclipse Technology" - and please PRINT your NAME and ADDRESS clearly we like to think your order will actually reach you.

Sorry, we cannot accept COD orders.

 

Shipping Charges

 

Orders will usually arrive within 7 working days after your shipping date. All packages are insured against loss. Please note Shipping charges are non-refundable.

Please note we only ship goods throughout Mainland United Kingdom 

 

Returns Policy

Please do not just send goods back without first checking on the correct procedure listed below. In order to track your returns properly, it is essential that you obtain a RMA Number first. Failure to obtain the correct number will  result in a delay in processing your return or worse still, your package may get mislaid altogether (It has been known to happen).

In all instances you MUST contact us for a Return to Merchandise Authorization Number.  Merchandise returned without prior authorization will not be accepted.

Faulty items, which are returned immediately after purchase, will be retained for 1-2 days and tested by Eclipse Technology. If it is found to be faulty then the Customer will have the choice of a replacement or refund. Faulty items, which are returned after 7 days, will be retained for 7-14 days and tested by Eclipse Technology. If the item is found to be faulty then a replacement or credit note will be issued to the customer. Non-faulty items, which are returned immediately after purchase, will be retained for 1-2 days and tested by Eclipse Technology. It is at our discretion to issue either a credit note or a refund. (Refunds of non faulty items are subject to a 25% handling fee.) Non-faulty items, which are returned after 7 days, will be retained for 7-14 days and tested by Eclipse Technology. A credit note will be issued to the Customer. Only under exceptional circumstances will a refund be given. (Refunds of non faulty items are subject to a 25% handling fee.) Software returns. Due to the nature of the product, Eclipse Technology cannot accept returns of unwanted games or software.These items will only be replaced if the goods are found to be faulty. Prior to the return of goods you will need to obtain a Return to Merchandise number from us, simply telephone our support line on 01727 769399 and a RMA number will be issued. Please do not just retund items without first obtaining the required RMA Number as this will at best delay your return, at worst your item may not be delt with at all !! Please ensure the RMA number is marked clearly on the box and any accompanying documentation,  cables and driver disks are returned.  NOTE: Shipping charges are non-refundable. *Goods are not sold on a trial basis*

Damaged or Incorrect Items: 

We only send quality products If possable goods are inspected before being shipped but in the unlikely event that you received a damaged item, incorrect item or are missing an item, you must contact us within 7 Days for a replacement.

You can Print a returns form 
HERE

 

Please note: DO NOT WRITE OR DEFACE THE PACKING BOX  Please state ON A SEPERATE SHEET OF PAPER "returning the item due to" and state your reason. Also include the "RMA. Number" on the outside of the package.

If you have any questions or problems with an order or a return, just call or email us about it and we will be glad to try to quickly resolve it for you.